Privacy Policy

1. Information We Collect

Nexaura may collect information that you provide directly, information generated when you use the marketplace and information received from service providers that help us operate our services.

This may include:

• name and contact information;
• account and profile information;
• billing and delivery information;
• order and transaction information;
• seller and store information;
• support communications;
• technical and device information;
• website usage and interaction information.

---

2. How We Use Your Information

We use information where reasonably necessary to operate, improve and protect Nexaura and to provide marketplace services to customers and sellers.

Examples include:

• creating and managing user accounts;
• processing orders and marketplace transactions;
• providing delivery and order-status information;
• supporting returns, refunds and customer enquiries;
• operating seller stores and marketplace tools;
• detecting fraud, misuse and security risks;
• improving website performance and user experience;
• sending service-related communications;
• meeting applicable legal and regulatory obligations.

---

3. Account & Profile Information

When you create or manage a Nexaura account, we may process information such as your name, email address, account preferences and other details required to provide account functionality.

You are responsible for keeping your account information reasonably accurate and protecting your account credentials.

---

4. Orders & Transactions

When you place an order, Nexaura may process information necessary to manage the transaction, including order details, delivery information, transaction status, seller information and customer support history.

Relevant order information may be shared with the seller and service providers where necessary to fulfil the order, provide shipping or process a transaction.

---

5. Seller Information

If you register or operate as a seller, we may collect and process information required to manage your seller account and marketplace activity.

This may include:

• seller profile and business information;
• store details;
• product listings;
• order and fulfilment information;
• payout information;
• verification information where required;
• seller performance and support communications.

Certain seller information may be displayed publicly where necessary for marketplace transparency, such as store name, seller profile, product listings and customer-facing seller information.

---

6. Payment Information

Payments may be processed through third-party payment providers. Nexaura may receive limited transaction information required to confirm payments, manage refunds, identify transaction status or support marketplace operations.

Full payment card details may be handled directly by the relevant payment provider rather than stored by Nexaura, depending on the payment method used.

---

7. Cookies & Similar Technologies

Nexaura may use cookies and similar technologies to operate website features, maintain sessions, remember preferences, understand website usage and improve marketplace performance.

Some cookies may be necessary for essential functionality, while others may support analytics, preferences or other optional features where applicable.

You may be able to control certain cookie settings through your browser or available consent controls.

---

8. How We Share Information

We may share information where reasonably necessary to provide marketplace services, complete transactions, protect users or comply with applicable obligations.

Information may be shared with:

• marketplace sellers involved in your order;
• payment processors;
• shipping and logistics providers;
• website hosting and technical service providers;
• analytics or security providers;
• professional advisers where appropriate;
• authorities where disclosure is legally required.

We do not sell personal information merely for the purpose of allowing unrelated third parties to use it for their own independent marketing.

---

9. Service Providers

Nexaura may use third-party service providers to support website hosting, payments, communications, analytics, security, logistics and other marketplace functions.

These providers may process information only to the extent necessary to provide the relevant service, subject to applicable contractual and legal requirements.

---

10. Data Security

Nexaura uses reasonable organisational and technical measures intended to protect personal information against unauthorised access, misuse, alteration or loss.

However, no online service or transmission method can be guaranteed to be completely secure.

Users should protect their passwords and notify Nexaura if they believe their account may have been compromised.

---

11. Data Retention

Information may be retained for as long as reasonably necessary to provide marketplace services, maintain records, resolve disputes, prevent fraud, comply with legal obligations and enforce marketplace agreements.

Retention periods may vary depending on the type of information and the reason it is required.

---

12. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information.

These may include rights to:

• request access to certain personal information;
• request correction of inaccurate information;
• request deletion in certain circumstances;
• object to or restrict certain processing;
• request data portability where applicable;
• withdraw consent where processing relies on consent;
• make a complaint to an appropriate data protection authority.

These rights may be subject to legal limitations, verification requirements and exceptions.

---

13. Account Closure

If you close your Nexaura account, some information may continue to be retained where reasonably required for legal, fraud-prevention, transaction, accounting or dispute-resolution purposes.

---

14. Children’s Privacy

Nexaura is not intended to knowingly collect personal information from children where the applicable age requirements for independent use of the service are not met.

If you believe that personal information relating to a child has been provided improperly, please contact us.

---

15. International Data Processing

Nexaura, sellers and service providers may operate in different countries. As a result, information may be processed or accessed in jurisdictions other than the country in which you are located.

Where required, appropriate safeguards may be used for international transfers of personal information.

---

16. Marketing Communications

Where permitted, Nexaura may send information about marketplace updates, offers, products or services.

You may unsubscribe from optional marketing communications using the available unsubscribe method or account preferences, where provided.

Service-related messages about orders, security, account activity or important marketplace changes may still be sent when necessary.

---

17. Third-Party Links

Nexaura may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Nexaura is not responsible for how unrelated third-party services handle information.

---

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in marketplace services, technology, business practices or applicable requirements.

The latest version will be published on this page with an updated revision date where appropriate.

---

19. Contact Us

If you have questions about this Privacy Policy, your account information or how Nexaura handles personal information, please contact our support team.

You can use our Contact Us or Help & Support pages.

YOUR PRIVACY

Keeping Your Information in Your Control

You can review available account settings and contact Nexaura if you have questions about your information, privacy options or available privacy rights.