Sell on NexauraNEXAURA HELP CENTRE
Frequently Asked Questions
Find quick answers about orders, delivery, returns, payments, your account and selling on Nexaura.
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POPULAR QUESTIONS
Most Asked Questions
How can I track my order?
You can track your order from the Track Order page using your order details. Once your order has been dispatched, available tracking information and delivery updates will be shown there.
What should I do if my order is delayed?
Check the latest tracking information first. If the estimated delivery date has passed and there is no useful update, contact the seller or Nexaura Support for assistance.
How do I request a return or refund?
Visit the Returns & Refunds page to review the applicable return conditions and instructions. If your order is eligible, follow the available steps to submit your request.
How long does a refund take?
Refund timing varies depending on the payment method and payment provider. After a refund is processed, your bank may need additional time before it appears in your account.
What should I do if my item arrives damaged?
Keep the item and packaging and provide clear photos when contacting the seller or Nexaura Support so the issue can be reviewed.
How can I update my account details?
Sign in to your Nexaura account and open My Nexaura to manage the account details and settings available to you.
How do I contact a seller?
Use the seller contact or support option available from the relevant product, store or order page where available.
How do I get help with my seller account?
Sign in and open your Seller Hub for tools and support related to listings, orders, payouts and your store.
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Orders & Delivery
When will my order be dispatched?
Dispatch timing can vary by seller and product. Check your order details for the latest available processing and shipping information.
Where can I find my tracking number?
Available tracking information can be found from your order or Track Order page once the seller or carrier has provided it.
What if tracking has stopped updating?
Allow some time for carrier systems to update. If the estimated delivery date has passed and tracking remains unchanged, contact support.
Returns & Refunds
Can every item be returned?
No. Return eligibility can depend on the product, condition, seller policy and reason for the return.
Will my shipping cost be refunded?
Shipping costs may be refundable in some circumstances, depending on the reason for the return and applicable return conditions.
What if I received the wrong item?
Contact the seller or support with your order details and clear photos so the appropriate resolution can be reviewed.
Payments & Account
What payment methods can I use?
Available payment methods are shown during checkout and can vary depending on your location and available payment services.
What should I do if my payment fails?
Check your payment details and try again. If the issue continues, contact your bank, payment provider or Nexaura Support.
I cannot access my account. What should I do?
Use the available sign-in or password recovery options. If you still cannot access your account, contact support.
Seller Help
Where can I manage my products?
Sign in to your Seller Hub and open the Products or Listings section to manage your seller inventory.
Where can I manage seller orders?
Seller orders can be managed from the Orders section of your Seller Hub.
Where can I check payouts?
Available payout and withdrawal information can be found from the relevant Seller Hub payment or payout section.
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